Troubleshooting

My changes aren't showing on my website

Make sure you clicked Go Live. Drafts are private. If you published and the site still hasn't updated after 2 minutes, try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R) or contact your developer.

The dashboard won't load

Check your connection. Try a different browser or clear cache. If still unavailable, check status.usehelm.host for known incidents.

I'm logged out unexpectedly

For your security, you're asked to sign in again from time to time, so the occasional log-out is normal — just sign back in. You can see and manage where you're signed in under Security in Settings. If you're being logged out unusually often, contact whoever set up your account.

An image won't show after uploading

Images take a few seconds to appear. Reload the page. If the problem persists, re-upload in a supported format (JPEG, PNG, WebP).

I can't invite a team member

Only Owners can invite members. If you are an Owner and the invite fails, check the email address and try again.

I forgot my password

Use Forgot your password? on the sign-in screen. It emails you a link, the link expires after an hour, and you set a new password from there. Check your spam folder if it doesn't arrive.

The one case you cannot sort out yourself is an account whose email address you can no longer open. Then contact the person who set up your account, because every route back in goes through that inbox.