Billing

You manage your subscription right from your dashboard under Settings → Billing.

Your plan and status

Settings → Billing shows your current plan, your subscription status, and the card on file (its brand and last four digits), which only an owner sees. Active means your dashboard is fully functional.

Upgrading your plan

To move to a higher plan, choose the new plan and you'll see exactly what you'll pay today — a prorated amount for the rest of the current billing period — alongside your new monthly price, shown in your local currency. Confirm to charge the card on file. Your new plan's features turn on immediately. If you were paying for an add-on that the new plan already includes, it stops being charged at the same time, and its unused part is taken off what you pay today.

Moving to a lower plan

You can move to a lower plan from Manage billing. On the Lite plan — your workspace: editing, media, forms and email, messaging, your team, your domain and your history — anything beyond that is switched off. Nothing is deleted: your products, bookings, courses and everything else stay exactly as they were, and come back when you move up again.

Add-ons

On the Standard plan you can add optional features (Loyalty & membership and User accounts) without changing your whole plan — see Managing Your Modules. The Lite plan has no add-ons.

If your subscription lapses

A failed payment does not lock your dashboard straight away. You have seven days to update your card, and everything keeps working normally in the meantime — you can edit, publish and go live exactly as before.

The seven days apply once you've paid: if the first payment after a free trial fails, your dashboard becomes read-only straight away, until the payment goes through.

After seven days the site is paused: you can still sign in and read everything, but editing and publishing stop until the payment goes through. Update your card under Settings → Billing, or contact your developer if you need help.